Driving Adoption: Change Management for Predictive Decisions
Offer simple, truthful explanations using feature importance, scenario examples, and comparisons to human judgment. Avoid jargon. Show where the model is strong and where it struggles. Transparency invites collaboration and improves outcomes because people understand how to complement machine predictions with domain expertise.
Driving Adoption: Change Management for Predictive Decisions
For high-stakes decisions, pair predictions with approval workflows, risk flags, and escalation paths. Capture overrides and their reasons so learning compounds. Over time, override rates fall as confidence grows, and governance reports can demonstrate consistent, auditable decision quality across teams and regions.